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    CONTACT US

    Address:

    U.S DIAMOND CUTTERA INC

    50 WEST 47th STREET, Suite 1512 ,10036 NEW YORK,NY,USA

    Email: [email protected]‏

    FREQUENTLY ASKED QUESTIONS

    We partnered with a CAD design studio to give you the best custom experience you can ask for. Any design you dream of, share it and let us turn it into reality for you.

    we offer free international shipping to all our shipping destinations,  your item is securely packaged and fully insured while in transit and that it arrives safely at its destination on time.

    When delivered, a signature will be required so make sure there is someone available at the time of the delivery at the address provided by the customer. After your item is shipped, we will send you the tracking number.

    Shipping schedule after the time we need to prepare an order for shipping varies. For details, see individual items. 

    Estimated shipping times:

    North America: 3-5 business days

    Europe: 3-5 business days

    We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

    If you are not satisfied with the purchase you made, you can send it to us for a replacement or a full refund within 30 days. You need to Contact us within 14 days of delivery. If you wish to exchange or return after this period of time, it will be at the site desicion whether to approve this return. Cancellation  2 hours from the time of the purchese.  Refunds will be credited to the original form of payment you made.
    As certified diamond cutters, importers and exporters, we are obligated to the WFDB mark and the Kimberly Process to only deal in natural earth mined diamonds. We source our diamonds only from authorized mining companies to ensure you get the real deal: NATURAL EARTH MINED DIAMONDS

    We would love to wrap your jewelry! Let us know the occasion and we will do the rest!

    Every diamond is certified by an authorized gemological institute, depending on the diamond itself. The certificate will be delivered with the item.

    The USA and Israel have signed a Free Trading Agreement stating 0% Customs and Import charges for fine jewelry from Israel. Local State taxes may apply though. If so, ETSY will charge on checkout.