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FREQUENTLY ASKED QUESTIONS
We offer free international shipping to all our shipping destinations, your item is securely packaged and fully insured while in transit and that it arrives safely at its destination on time.
When delivered, a signature will be required so make sure there is someone available at the time of the delivery at the address provided by the customer. After your item is shipped, we will send you the tracking number.
Shipping schedule after the time we need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times:
North America: 3-5 business days
Europe: 3-5 business days
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
We stand behind every jewelry we sell. We are aware of the challenges of shopping online, and customer satisfaction is our top priority.
Therefore, if for some reason you are not a 100 percent satisfied with your jewelry, you can return it free of charge within 30 days of arrival for a full refund or exchange. This does not include custom-made orders.
Refunds will be credited to the original form of payment you made.
If you wish to make an exchange or return after this time frame, it will be at the discretion of the company.
Free cancellation within 2 hours of the time of purchase.
Custom-made designs are in fact our specialty.
Share any desire that you have for a jewelry and we’ll make it work together.
During the process of creating a personal design we go throgh every step of the way together and make sure that we are crafting exactly what you had in mind.
Check out your stories page to see some of the amazing rings that our customers designed.
Go to create your own or contact us however you like to tell us about your design.
Every diamond is certified by an authorized gemological institute, depending on the diamond itself. The certificate will be delivered with the item.
Want to know more?
go ahead and visit our blog.
The US and Israel have signed a Free Trading Agreement stating there will be 0% customs and import charges for fine jewelry arriving from Israel. Customers are responsable for any local state taxes that may apply.
We offer a free three-year warranty and free repairs (with the exception of replacement focal stones valued over $100) as needed within the first free years of ownership.